Adrian@TORQEN

You make so many assumptions, it really doesn’t help you. We have over £1.2milion current inventory in our warehouse in UK, feel free to visit us once lockdown restrictions are removed. You could also check our instagram posts, will give you an idea on how we are a “dropshipping” company... We also have listed over 70,000 products on our website, implementing a proper inventory system driven by AI, that can sync the website with what we have here in UK, in USA and in Japan is not a copy / paste feature that can be implemented over the weekend, it takes time to build and train for accuracy. We apologised several times both on Instagram, WhatsApp (if I remember well) and also here, also replying to your forum posts over the weekend, outside business hours, yet it seems this is not enough for you. I’m happy to see that you are receiving our emails, despite you earlier mention that you did not, evidence doesn’t lie. We always welcome constructive criticism, it helps us learn from our eventual mistakes and adapt by implementing code or best practices in our business model.

I've also just emailed you to re-test the platform and servers, see below the logs attached showing that you're receiving the emails.

The servers are not wrong and therefore I'm also not wrong, here's a screenshot with the communication sent to you, just like the website automatically sends to everyone registering on the website, receives order confirmation and so on. You may want to re-check your spam / junk boxes, if it's not in your inbox, the emails are definitely there. You can also search your email inbox based on the Subject keywords. Once you find them, mark them as Not Junk and you'll get all the emails from us in the future. Lastly, we offered to give you a full refund after we received your message on instagram, that options is still available for you. For transparency, I've attached below the screenshots with the communication we had with you on Instagram. As regards to going bust and you lost £706 and not £1,000 (also for transparency and accuracy) have you considered checking out instagram or facebook, we post daily and that would have given you a clear idea that we're open as usual, we didn't go bust and ran away in Panama with your money. I'm being sarcastic, but I hope you see our point of view as well, while I totally understand your frustration with the product not being available for immediate dispatch. You also mentioned you could have purchased elsewhere, surely you tried contacting other companies and you had the same reply that these are out of stock with Invidia USA?

Can you please check your Spam / Junk folders, confirmation emails are in there, I just checked our email server logs and they are delivered to your address.

Hi, I'm sorry to hear you had a bad experience using TORQEN, apologies for the delays and inconvenience. One of my colleagues will update you and explain the delays on here, once they get in today. Adrian @ TORQEN

Sorry guys, I was away for SEMA SHOW in Las Vegas. Just catching up with the emails, enquiries, forums, Facebook etc. Last time I spoke to GReddy on this they had 1 left in stock - 11910200 Please PM me in case you need further info on this. Here's me with the GReddy team last week @ SEMA Adrian